Return & Refund Policy

Last Updated: September 28, 2026

At Adenva, we want you to love every piece you order. We carefully inspect our products before dispatch, but if you receive a product that is damaged, defective, incorrect, or has a sizing issue, we’re here to help.

This Return & Refund Policy explains the terms and conditions for returns, exchanges, and refunds on products purchased from the Adenva online store.

1. Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be in its original condition.
Have all original tags and labels attached.
Be returned in the original packaging, wherever applicable.
Not have any stains, perfume/deodorant marks, washing damage, alterations, or signs of use.

Products that do not meet these conditions may not be eligible for a return or exchange.

2. Products Eligible for Return

Returns or exchanges may be accepted in the following situations:

You received the wrong product, size, or design.
The product arrived damaged or defective.
There is a manufacturing defect.
You received an item that is significantly different from the product ordered.

For size-related exchanges, the product must be unused, unworn, and in its original condition.

Please note: Products that have been washed, worn, altered, damaged after delivery, or used without the original tags may not qualify for return or exchange.

3. How to Request a Return or Exchange

To request a return or exchange, contact us within 7 days of delivery.

Please provide:

Your order number
Registered name and contact details
Reason for the return or exchange
Clear photographs/videos of the product, if applicable

Our team will review your request and provide the next steps.

Email: [YOUR SUPPORT EMAIL]

Please do not ship any product back without receiving confirmation from our team.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or an unboxing video to verify the issue and process your request.

Once the issue is verified, Adenva may provide a replacement, exchange, or refund depending on the situation and product availability.

5. Refund Policy

Once your returned product is received and inspected, we will notify you about the status of your refund.

If your return is approved, the applicable refund will be processed to the original payment method or through the applicable refund method used by Adenva.

Please allow 5–7 business days after approval for the refund to reflect in your account, depending on your bank or payment provider.

Shipping Charges

Original shipping charges, if any, may be non-refundable, except where the return is due to an incorrect, damaged, or defective product received from Adenva.

6. Exchange Policy

If you need a different size, you may request an exchange within the eligible return period, subject to:

Product availability
The product being unused and in original condition
All tags and packaging being intact

If the requested size or product is unavailable, we may offer an alternative resolution or refund, where applicable.

7. Non-Returnable Products

The following products may not be eligible for return or exchange:

Products that have been worn or washed
Products without original tags
Products damaged after delivery due to customer handling
Products that have been altered or modified
Products showing signs of use, stains, odors, or damage
Products returned after the applicable return period

If a product is marked as Final Sale / Non-Returnable on its product page, it will not be eligible for return or exchange unless it arrives damaged or defective.

8. Return Shipping

Return shipping arrangements may vary depending on the reason for the return.

For products received incorrectly, damaged, or defective, Adenva will review the issue and determine the appropriate return shipping solution.

For size-related or customer-requested exchanges, applicable shipping charges may apply.

9. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process after delivery.